Prefixbox Customer Support for Retailers Prefixbox Customer Support for Retailers

Improving user experience never stops with Prefixbox’s Customer Support

We don’t just give you a powerful rocket ship; we also fly it for you.

Prefixbox Customer Support for Retailers

We speak your language

English English
German German
Spanish Spanish
Polish Polish
Romanian Romanian
Turkish Turkish
Italian Italian
Portuguese Portuguese
Russian Russian
English English
German German
Spanish Spanish
Polish Polish
Romanian Romanian
Turkish Turkish
Italian Italian
Portuguese Portuguese
Russian Russian

Our support packages are designed to suit your needs

Search is hard, but our team of experts makes it easy by handling everything from integration to optimization. We also help you onboard new features to ensure your solution is tailored to your website, language, and industry.

Custom Support Levels Standard Premium Platinum
Account Management
Dedicated Customer Success Manager definition A search expert dedicated to helping your business with everything from integration to optimization. miss checkmark checkmark
Customer Success Availability miss

Workdays

(9am-5pm CEE time)

Workdays

(9am-5pm CEE time)
Account Health Review definition Review analytics to understand current performance and find optimization opportunities. miss

Bi-monthly

Bi-weekly
Product Training definition Your Customer Success Manager will present new features and explain how to best leverage them in a live meeting.

During on-boarding

Annually

Annually
Executive Meeting miss

2x / year

4x / year
Tech Support
Tech Support Availability

Workdays

(9am-5pm CEE time)

Monday-Saturday

(8am-8pm CEE time zone)

Monday-Saturday

(8am-8pm CEE time zone)
Target Response Time

1 business day

5 hours

2 hours

Knowledge Base definition Informational website documenting Prefixbox products that can be used as a self-service resource checkmark checkmark checkmark
Email Support checkmark checkmark checkmark
Chat Support miss checkmark checkmark
Support Phone Line miss checkmark checkmark
Search Optimization
Synonym Management definition Synonym predictions are regularly reviewed and applied for search queries. checkmark checkmark checkmark
Ranking and Relevancy Optimization definition Experiment with different search and discovery module settings to optimize suggestion relevancy across the suites. checkmark checkmark checkmark
A/B Testing definition Our Customer Success Team will regularly run A/B tests with live users to optimize conversion. checkmark checkmark checkmark

Get in Touch

Looking for more information? Let us know what we can help you with by filling out a form or contacting a member of our team.

Have a support question?

Our team is here to answer any questions you may have.

Technical Specifications

checkmark Cloud-based, hosted in Microsoft Azure datacenters
checkmark Infrastructure is managed by Prefixbox and is scaled up and down based on demand
checkmark Integrations and solution customizations are carried out by our Technical Integration Team
checkmark All settings can be modified from the Prefixbox Admin Portal (no black box)
checkmark Highly available & fault tolerant: redundancy, replicas, and all services hosted in multiple datacenters
checkmark Low latency API responses