The purpose of these Terms and Conditions is to define the terms and conditions of use of the services provided by Prefixbox and to define the rights and obligations of the various parties within this framework. The services can be accessed through the website www.prefixbox.com.
The Website and the Services are managed by the company Prefixbox Zrt., a Private Limited Company, registered under Company number 01-10-142754, and whose head office is located at Hungary, Budapest 1132, Visegrádi utca 31.
Prefixbox managed customers can contact us at support@prefixbox.com. Shopify self-service customers can contact us at app-support@prefixbox.com.
The use of the website and the services entails the User's complete acceptance of these Terms and Conditions without any reservation. Users who do not accept to the Terms and Conditions must not access the Website or use the Services.
Users must register on the Prefixbox website or by installing Prefixbox’s Shopify app (Prefixbox AI Search & Filter) by completing the registration form in order to use the services by opening an account in the Users' name.
Users guarantee that all information they provide in the registration form is correct, up to date and sincere and is in no way misleading or dishonest. They agree to update this information in the event that any of it should change.
Users agree to use the services themselves personally and agree not to allow any third party to use them on their behalf, unless accepting full responsibility for the consequences.
Users are responsible for keeping their username and password confidential. Users must contact Prefixbox immediately if they notice that their account has been used without their permission. Users acknowledge Prefixbox's right to take all measures it deems appropriate if such event occurs.
Users have access to the following services provided by Prefixbox:
Prefixbox provides a Service API and a Client Plugin that enables the implementation of a search box in a web application. The features of the Service API and the Client Plugin are described on the website documentation.
The Service API can be accessed through the Client Plugin provided by Prefixbox. The User agrees that the use of the services requires the storing and indexing of the Application's data on Prefixbox' platform. It is the User's sole responsibility to collect the agreement of the Application’s users for the transfer of their data to Prefixbox, as well as their storing and indexing on Prefixbox' platform.
Prefixbox clients are either managed customers or self-service if using the Prefixbox AI Search & Filter app on Shopify. Managed customers have access to the Prefixbox Admin Portal to configure Prefixbox’s solutions. Self-service customers can only do this directly in the Prefixbox AI Search & Filter dashboard inside Shopify.
Technical Support includes the following:
Prefixbox actively monitors its website and services in order to detect and solve issues quickly. SLA is applicable for Prefixbox managed customers. Prefixbox guarantees a 99,8% availability of the services. If the service availability becomes less than 99,8% during one month of the subscription, the User will be refunded 50% of their paid subscription fee for the particular month.
Prefixbox services are provided as a monthly subscription. A free 14-day trial begins when the respective Prefixbox search module is live on the user’s website (for Shopify, it begins upon app installation). Paid subscription begins on the agreed upon billing start date, usually after the completion of the 14-day free trial.
Subscriptions are automatically renewed for successive periods of 1 month, unless willful termination is given by either Prefixbox or the user.
Managed customers must give 90 day cancellation notice unless otherwise specified in their service agreement. Prefixbox can terminate a user's subscription by sending an email to the user with a 90 day notice period unless otherwise specified in their service agreement.
Any subscription month that is started, is due in its entirety.
The Subscription to the Services is available in different plans, the fees and constraints of which are described on the website. Unless otherwise stated the fees are exclusive of taxes.
For managed customers, the payment of the subscription fee is carried out by direct bank transfer. Prefixbox will issue the invoice for the relevant subscription in the beginning of the month, which is payable within 15 days. For self-service Shopify merchants, payment will be handled via the Shopify Billing Platform.
Shopify self-service customers can find our refund policy here: https://intercom.help/prefixbox/en/articles/9916694-what-is-prefixbox-s-refund-policy-for-shopify-merchants
Users undertake to respect the following obligations:
Prefixbox reserves ownership of all intellectual property rights inherent in or relating to their software. The User is only granted a revocable, non-transferable and non-exclusive license on the Software, for the sole purpose of the services within the limits and conditions set out in the present Terms and Conditions and for the duration of the User's subscription.
Prefixbox practices a policy of protection of personal data. These practices are detailed in our Privacy Policy on our website.
For detailed information, please see our Privacy Policy.
Prefixbox reserves the right to amend these Terms and Conditions at any time. Users shall be informed of these amendments through email at least 15 days before the entry into force of the amended Terms and Conditions. Any User that does not agree with the amended Terms and Conditions must unsubscribe from the services. Users who continue to use the services after the entry into force of the amended Terms and Conditions, shall be deemed to have accepted these amendments.
These Terms and Conditions are governed by Hungarian law and on acceptance the parties submit to the non-exclusive jurisdiction of the courts of Hungary.